Refund policy

EXCHANGE POLICY

At Corepore, we carefully check and pack every order before dispatch to make sure your products reach you safely and in perfect condition.

WHEN CAN I REQUEST AN EXCHANGE?

An exchange is only available if the product arrives damaged, defective, or incorrect due to an error from our side.

If you receive a damaged or incorrect product, please contact us within 3 days of receiving your order.

ELIGIBILITY FOR EXCHANGE

To qualify for an exchange:

  • The issue must be reported within 3 days of delivery.
  • The product must have arrived damaged, defective, or incorrect due to our mistake.
  • Please provide clear photos and an unboxing video showing the condition of the package and product upon arrival.
  • The product should remain unused and in its original packaging, wherever applicable.
  • Our team will review the provided evidence before approving the exchange.

NON-EXCHANGEABLE PRODUCTS

We do not offer exchanges for:

  • Products that have been opened or used due to personal preference.
  • Products that do not suit your skin or hair type.
  • Allergic reactions or sensitivity, unless the product was defective or incorrectly supplied.
  • Change of mind or incorrect product selection by the customer.
  • Products damaged after delivery due to improper handling or storage.
  • Orders reported after the 3-day exchange period.

WRONG PRODUCT RECEIVED

If you receive a product different from what you ordered, please contact us within 3 days of delivery with clear photos and an unboxing video. After verification, we will arrange an exchange for the correct product.

DAMAGED PRODUCT

If your product arrives damaged, please do not use it. Take clear photos and record an unboxing video as proof, then contact our customer support within 3 days.

Once verified, Corepore will arrange the exchange according to the case.

EXCHANGE PROCESS

Once your request is received:

  1. Contact our customer support within 3 days.
  2. Share your order details along with photos/video of the issue.
  3. Our team will review your request.
  4. If approved, we will guide you through the exchange process.
  5. The replacement product will be dispatched after the exchange is approved and the required verification is completed.

SHIPPING FOR APPROVED EXCHANGES

If the product is confirmed to have arrived damaged, defective, or incorrect due to an error from Corepore, the applicable exchange delivery arrangements will be handled by Corepore.

For exchange requests that do not fall under our policy, the request may be declined.

IMPORTANT NOTE

Please record an unboxing video when receiving your order. This helps us verify any damage, missing items, or incorrect products and makes the exchange process easier and faster.

Corepore reserves the right to review each exchange request and approve or decline it based on the conditions mentioned in this policy.

NEED HELP?

For exchange-related queries, please contact our customer support within the applicable time period. Our team will be happy to assist you.